"Mixed bag"

About: Southmead Hospital

I gave birth to my son after being induced at 40+12. I was induced on quantock ward however I had to have a pessary and 2 gels to get labour going. I found being left on my own on hospital very difficult and unfortunately due to the visiting hours and the labour ward being full when I went into labour during the night I was taken to a room on my own and told not to call my husband as he needed to sleep. I was left on my own devices for several hours, being a first time mum I was very scared and in lots of pain. When I did go through to labour ward and was joined by my husband the staff were lovely and attentive. I ended up having an emergency c section and found that no body communication with me during the procedure and left my husband to reassure me. Having said that my child was delivered safely for which I am grateful. My main concern about the physical care given was that exhausted I kept falling asleep whilst feeding my child. My husband raised his concern with the midwives that I would drop my child (as he was made to leave very shortly after the birth again due to visiting hours) however there was no bed with a sides and although reassured that a midwife would stay with me whilst I fed in my husbands absence this did not happen. Apart from this however after care was reasonable with some really helpful midwives who helped me with breast feeding.

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Response from Southmead Hospital

Dear Anonymous. Firstly, congratulations on the safe arrival of your son. I hope you and your family are well. Thank you for taking the time to share your experience with us at this most demanding time for a new mum. I was very concerned to hear that at times you felt alone and scared and that there was a lack of clear communication during critical moments of your son’s delivery. This is not acceptable and does not reflect the understanding and empathy usually demonstrated by Maternity services staff. I am pleased to hear that you were helpfully supported to breast feed and that your care on the labour ward was positive. Your comments will be feed back to the staff concerned so they can reflect on and appreciate the impact their actions have had. I am sorry that these negative experiences affected this special event. The Trust is implementing an iCARE initiative, which is designed to ensure all staff recognise the effect their interaction can have and learn to understand how patients perception can be affected by their attitude and actions. Kind Regards – Steve Sykes Advice and Complaints Team

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