"Good work guys"

About: Manchester Royal Infirmary

I was admitted with a complication related to food poisoning, but was really amazed at the care I received. Upon entering A&E I was triaged within 5 minutes and then moved immediately to the amber ward and told what was going on. I then had to wait four hours before being moved to the Acute Ward, but was regularly tended to by doctors and nurses - although would have liked for a little more communication to have been given on what I was waiting for. The patient liason officer was great and helped me a lot! Would recommend!

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your care at the Emergency Department of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff, as it is good to receive positive feedback that reflects their hard work and dedication. We were pleased to hear that you found staff to be kind, efficient and reassuring I can assure you that we have passed on your thoughts to the staff involved. please accept our apologies that and that you were not kept informed about what you were waiting for. The Patient Experience Team Central Manchester University Hospitals, NHS Foundation Trust