"Maternity Care Unit and Birth of our baby"

About: Medway Maritime Hospital

After developing Obstetric Cholestasis at 27 weeks of pregnancy, I became a regular visitor to MCU for weekly blood tests and observations. I cannot thank the team on the unit enough. They were always friendly and made me feel that I was in good hands despite usually being incredibly busy. We couldn't have asked for a better experience when our daughter was born by c-section at 37 weeks. Although I was nervous, I felt completely confident in the team that looked after us and again I can't thank you enough. Only a couple of small grumbles, the first I'm not sure you could do anything about it. It was ridiculously hot on Kent and Pearl ward and not enough fans to keep cool. I was very uncomfortable with the heat and not sure it's very safe when recovering from major surgery and trying to care for a newborn. My second gripe was that when I was taken for my first shower, the member of staff helping me had forgotten to bring a few things into the bathroom with her and forgot to lock the door when she came back in. Standing there naked, in pain and bleeding I felt very vulnerable when another patient walked in, opening the door so whoever was in the corridor could see me. Sorry about the moans but apart from these small issues I couldn't fault my care at Medway Hospital throughout my pregnancy and birth. The staff here do an amazing job.

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Response from Medway Maritime Hospital

Thank you very much for taking the time to feedback on your care whilst with us at Medway. It has been hot in areas of the hospital recently. I have asked the senior sisters in each area to re-look at the number of fans available and purchase additional fans if needed, as you suggest. In addition we are offering more ‘drink’ rounds to ensure that our patients are not getting dehydrated whilst the weather is so warm . I have asked the senior sister on the ward to bring to the attention of all our staff your comments in relation to locking the door to protect all our patients' dignity whilst they are with us - I am very sorry that this error took place. I hope that you and your new family are now recovering well and wish you all the very best in the future. Karen McIntyre Head of Midwifery and Head of Gynaecological Nursing

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