"Disgusting service"

About: Calderdale Royal Hospital

A small child, (with mental health issues), was taken to hospital with severe bleeding from the head, was made to wait more than an hour in the waiting room during a working day. When approached reception to point out the heavy bleeding; "go to the toilet and use toilet paper"... "await your turn..." - complete lack of apathy and professionalism. When eventually seen by a doctor was informed that the 5 cm wound was too big and serious for them to handle. Told us to go home and go to another hospital in the morning to have stitches put in (17 hours after the injury). Wound wasn't cleaned, a small plaster applied and left as is. Worst service in the country.

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Response from Calderdale Royal Hospital

We are really sorry hear of your very poor experience of our services and would welcome the opportunity to investigate your concerns further. If you would like us to do this for you, please contact our Patient Advice and Complaints service on 0800 013 0018 or 01484 342825, or by email to patientadvice@cht.nhs.uk, where our staff will be pleased to take full details. Your comments will, in any case, be brought to the attention of the division. Many thanks for providing feedback, we hope the child concerned is now fully recovered.

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