"Not being picked up. (twice)"
Posted by Clanner (as ),
I had an appointment ar Chesterfield (Calow) Hospital about lunchtime. Given previous problems, I rang the day before to confirm that all was well for my appointment, and for the transport. I was assured that all was in place.
On the day, as required I was ready and waiting an hour before the appointment.
I waited and waited. About 5 minutes before my app't time, I rang the department who assured me again that transport was booked and should be with me any time soon.
Of course, it wasn't, and it never did turn up. Nor did anyone bother to tell me why.
An alternative app't was arranged, and transport did turn up, but this time, due to 'Health and Safety', they refused to take me. I am a wheelchair user and I suffer from peripheral neuropathy which means that due to pain and reduced strength in my hands and arms, I need to use my one remaining leg to propel and steer my chair.
Health and Safety says that I have to have footrests fitted as I might apparently break my ankle, or have it broken for me during transport. No figures were available to show the numbers who had been thus damaged before 'Health and Safety', but the real fact, as opposed to the imagined is that I have had thousands of journeys without so much as a bruise or a sprain, never mind a broken ankle.
Crocodile tears all round of course, but the impression given was that all concerned had little or no interest in fulfilling their required function, of getting me to my appointment. If anything, they were quite smug about the whole situation.