"Just to say thanks for my treatment at Hairmyers after I had a fall at home"

About: Hairmyres Hospital / Emergency department Scottish Ambulance Service

(as a staff member posting for a patient/service user),

“I just wanted to talk about how good my doctor is at my medical centre and so many people have a real love for him. I have been very lucky to have had such a good doctor.

At Hairmyers Hospital they were so kind when I was taken there in the ambulance.

I don’t understand why people complain so much. Maybe it’s different elsewhere but even the cleanliness here in the wards are great because being so particular I would be the first to complain.

All the staff are great at Hairmyers and where the reception staff have helped me with transport and advice on getting round the hospital.

Don’t have anything else to say other than how great my treatment was and was very grateful to the staff form the ambulance to the nurses and doctors. I really felt really I was treated kindly and everyone showed such respect. "

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Response from Claire Smillie, Communications Manager, Scottish Ambulance Service

picture of Claire Smillie

Dear Amazey,

We are delighted to hear that you are pleased with the care you recieved from the Scottish Ambulance Service. If you would like to email me (at the address below) with the date and address where our Paramedics attended then we will be sure to pass on your positive feedback.

Our staff truly do appreciate it when our patients get in touch to provide feedback so I'm sure the Paramedics involved will be very thankful.

Best Wishes,



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Response from Susan Friel, Chief of Nursing Services, Hairmyres Hospital, NHS Lanarkshire

picture of Susan Friel

Dear Amazey

I'm so glad you had such a positive experience during your recent admission to Hairmyres Hospital. I was really pleased that you felt you were treated with kindness and respect, as it is very important to us that our patients and families feel this way, so thank you for letting us know. I will let the reception staff know in particular that you found them helpful.

Many thanks, and I hope your recovery goes well.

Susan Friel

Chief Nurse

Hairmyres Hospital

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