"Quality of service"

About: Heartlands Hospital / Urology

(as a relative),

My son has kidney problems and has developed large kidney stones which were missed on two occasions in the past year. He has been pushed from pillar to post and set up for the wrong procedure which has now been put down as cancelled even though he waited hours at the hospital only to be told it was wrong for him. He has carried around a stent in his kidney tube for almost three months. Having rung the hospital today the comment he got was go to A&E as maybe someone there can help.

In my opinion, Heartlands does not deserve to have the title hospital.

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Response from Heartlands Hospital

Dear Sir or Madam, I am extremely sorry to hear of the problems that your son has encountered as a patient at Heartlands Hospital. Should you or your son wish to have these concerns formally addressed or investigated thoroughly, you can contact the Patient Services Team. The team can be contacted on 0121 424 0808, alternatively you can email your full concerns, together with your contact details and the name of your son to complaints@heartofengland.nhs.uk Yours faithfully Patient Services Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful