"Worst Service"

About: St Mary's Hospital (London)

Worst place! Even putting one star does not even come close to comprehend how angry I am about the service here. No one takes you seriously at all, they brush you off and send you home and on more than one occasion have had to have a second opinion done to find out that there is actually something wrong and that the pain is not my imagination! The only nice people are the receptionists at the A&E. I was not taken seriously so I left in tears and so much pain.

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is sorry to read of your experience and we apologise for the distress you report. If you would like to contact our PALS service with more details we will seek to investigate and respond to the concerns that you have raised. pals@imperial.nhs.uk

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