"Treatment of Mental Health Service Users at Bucks Complex Needs"

About: Tindal Centre

(as the patient),

Oxford NHS Trust do not practice what they preach! They say that they work with service users to improve their service but this is not the case in reality. They have made huge decisions regarding the future of Bucks Complex Needs Service and have at no point stopped to listen or take into consideration the impact that it will have on its service users. Management have been contacted on numerous occasions to invite them to speak with those who are being affected and unsurprisingly no reply has ever been received.

There has been lots of publicity around the brand new Whiteleaf centre and it's amazing facilities but what is not mentioned is that Bucks Complex Needs Service has been forgotten and left to rot at the Tindal Centre.

I as a service user am disgusted at the conditions in which we are expected to cook, eat and have therapy. Part of the building is now being rented out by ADHOC which I feel threatens our confidentiality. We have on many occasions had our basic needs denied ie. no water/toilets/heating/lighting/fire alarms being tested throughout an hour long therapy session.

It is filthy due to sporadic visits from NHS cleaners since all other services moved out a few months ago, and the way we are being treated by management is degrading and the environment completely untherapeutic. Societies most vulnerable are being made to feel unheard, unimportant and uncared for at a time when they are already at their lowest. If a patient with a physical health problem was treated in this way or left in these conditions at any other NHS hospital/service it would not be acceptable but Oxford NHS Trust are being allowed to get away with this knowing that those affected may not be in a position to stand up for themselves due to depression, low self confidence/self worth. This is NOT RIGHT! !

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Response from PALS Department, Oxford Health NHS Foundation Trust

Dear Sir/madam,

Many thanks for your comments, I was sorry to hear of your poor experiences that you've had when attending the Bucks Complex Needs Service at the Tindal Centre. I was also very concerned to read that you felt that service users had not been listened to throughout the recent changes.

Please can I reassure you that this matter will be looked into, and could I request that you contact us back through patient opinion or ideally it would be good if we could discuss this matter further with you. Our Freephone number is 0800 328 7971 and either myself or a colleague would be very happy to discuss this issue with you.

Please could I also apologise for the slight delay in responding to your message.

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