"Who are you!!!!"

About: Dorset County Hospital

I had the misfortune of taking my young child to the orthopaedic outpatients for an appointment. This was the third time I had attended for the same problem. On all occasions the clinic ran at least 45 mins late. Do you not prioritise children? Secondly we had to see someone different every time. Firstly the consultant, secondly a physio (I only found this out after) and thirdly a registrar (had to ask the nurse who he was). Which was a little infuriating as I had to spend the first five minutes going over everything and they then both contradicted the consultant. Thirdly the physio and registrar did not identify themselves or wear a name badge. Fourthly not a registered nurse in sight, only HCAs who don't appear to be managed or supported. The 'manager' is some chap who fits plasters and looks like he's just got out of bed. Still wearing his PJs and unshaven. Standards appear to be slipping. To sum up communication.

Story from NHS Choices

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Response from Dorset County Hospital

I am sorry to read about your recent experience; ensuring that you receive efficient and compassionate care is very important to us and I am sorry that you did not experience good care from all our staff that you encountered with your child. If you would like to contact us we would be pleased to discuss your concerns with you. Please contact our PALS service on 0800 7838058 or pals@dchft.nhs.uk Kind regards, Alison Tong, Director of Nursing, Dorset County Hospital

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