"Relative of patient through A&E"

About: Sunderland Royal Hospital

Very dissatisfied with the reception staff who clearly were uninterested in seeing to patients coming in through A&E. Patient was left to walk the corridoors on getting lost and staff very reluctant to help when I asked where the patient needed to be- stood at the reception far too long and was ignored! Terrible service and would never recommend this hospital to anyone- number of different occassions received no communication or felt any standard of care towards patients at all. Yet to have a good experience!

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Response from Sunderland Royal Hospital

We're so sorry to hear that you had a disappointing experience whilst attending the Emergency Department. We would really like to discuss this in more detail with you in order to ensure improvements can be made and we can learn from your experience. Could you please contact our PALS team on 0800 587 6513 or pals@chs.northy.nhs.uk so we can gather some further information.

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