"Where was the compassion and empathy?"

About: Victoria Hospice

(as a relative),

As a health care professional I was appalled and disappointed when visiting a relative in Admission Unit 2 at the Victoria hospital, Kirkcaldy. Sitting in the four bedded bay to overhear a doctor tell another patient she was dying and the only option was palliative care. No curtains were drawn for privacy. This was done in front of the other patients. I felt this was disrespectful to the patient and their family. I don't supposed this doctor would have been pleased if this was a member of his family. Where was the compassion and empathy?

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear "Anonfy"

Thank you for taking the time to tell us about your recent experience when visiting your relative, which I was deeply saddened to read.

As a health professional you will be very aware of the real challenges in maintaining privacy and dignity in busy Units; however the situation you describe is not acceptable.

What you describe does not promote a person centred approach to care and I will make sure that I share your comments with the staff in the Unit and with our Senior Medical staff to remind them of the importance of offering privacy when delivering information like this.

Thank you for taking the time to share your feedback


Louise Ewing

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