"Day Case Unit"

About: Good Hope Hospital

I attended the day case unit for surgery on both feet. Staff were fine and they did the basic job although they did not seem particularly willing or interested to speak to patients and were more concerned with chatting about themselves, a fancy dress night out, a child's imminent birthday than deal with a lady in a bed nearby who was physically disabled and in some discomfort. The department was clean and organised. My own operation was one of the last to be completed and I waited for five and a half hours before being taken to theatre, but all was relatively efficient after this point. On discharge the nurse literally raced through the information, seemingly in a desperate rush for me to go home as day surgery was coming to a close and subsequently did not provide me with a sick note even though I had specified in a conversation pre-surgery that this was needed. I then telephoned the department on 5 separate occasions to enquire about the sicknote. The last telephone conversation I had, I was told that it was in the post. This was on Thursday 25th June (8 days after surgery), Today is the 8th of July and I am still waiting.... I had to see my GP for a replacement sick note and when one is not mobile, or able to drive this is not something I really relished having to organise.

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Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

Hi Anonymous

I am really sorry to hear of your experience in our day case unit. I will ensure the team are made aware of your post as this is not how we want our patients to feel when treated here at Good Hope.

If you could give me your details I can chase your sick note first thing -you can email me at ann-marie.riley@heartofengland.nhs.uk or ring me on 0121 424 9664.

kind regards

Ann Marie

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Response from Good Hope Hospital

Dear Sir or Madam, Thank you for taking the time to post your comments regarding your surgery at Good Hope Hospital in 2014. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement. Your comments have been forwarded to the Patient Experience Team. Please do not hesitate to contact the Patient Services Team on 0121 424 0808 if you have any further or unresolved issues following this incident. Kind regards Patient Services Team

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