"on gyny ward by mistake,asked for 3 hours for a..."

About: Queen's Hospital (Romford)

I was put on cornflour b ward although I didn't have a gyny problem - it was the only place in the poorly run hospital with a bed after I'd been sat in a waiting room 4 hours waiting for a bed. I got on the ward around 7pm and after asking a number of times I finally got a jug of water around 10pm. It was way too hot, no one could sleep and the heat was making us feel worse. The nurse call buttons from others were constantly going off and nurses were taking sometimes half hour to see what the patient wanted. I was pointlessly kept in for tests and results, and pumped with drugs for 2 nights but I left feeling much more ill than when I went in. None of the staff knew what the others was saying or doing, no communication there at all and if you asked the staff what was going on none of them knew. The hospital needs someone to manage the staff, and someone to actually talk to the patients. There were 3 people on the ward at the same time as me all disgusted and all asking to self discharge but then had to wait for the meds before we could go, 1 lady sat waiting to go from 9am till 2pm just waiting for a piece of paper, there were a couple of nice nurses but also some very obrupt ones (if you're not a people person don't become a nurse)...complete joke , I'm praying that I never have to stay in that hospital again as this was the 2nd time and both times were as bad

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Response from Queen's Hospital

I am sorry to hear about your experience in our gynaecology department - thanking you for letting us know about this. We are in the process of making improvements and we are investing heavily into our gynaecology service. This will include the recruitment of additional gynaecology nurses to support the early pregnancy and emergency gynaecology pathways. We welcome any users of the service to help us redesign aspects service to ensure that women receive a high standard of care. If you are interested in having a say in how the service should be delivered please contact our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely Flo Panel-Coates Chief Nurse

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