"Filthy waiting room in blood department &..."

About: University Hospital (Coventry)

The main outpatient area for blood tests etc is crowded, has stalls selling food and drinks and therefore has chairs and flooring that desperately requires proper cleaning. The nurse that was taking blood was indifferent, could care less attitude. Discussed samples not being labelled but didn't do it so no test completed. The sooner all the NHS is split up and privatised to achieve a market and better standards the better.

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry in June 2014. We are very sorry that on this occasion your experience at our hospital fell short of what we would expect. You mention in your comment that you were particularly disappointed with the cleanliness of the waiting room and the attitude of a staff member. We strive for the highest levels of cleanliness and hygiene at our hospitals and would like to thank you for raising this as an issue. Compassion is one of our Trust values and staff are expected to demonstrate this by being polite and helpful at all times, and we are very sorry if this was not the case on this occasion. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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