"Complete lack of ethos"

About: Good Hope Hospital

I would be interested to know what ethos Good Hope Hospital has? It appears to me as a visiting grandparent on two occasions over two years that it excludes care and welfare! Why are the nurses apparently so unhappy to be there? No-one smiles, no-one goes about their professional duties in an encouraging or pleasant way? Do they feel underpaid or undervalued? They certainly don't appear to be overly busy! Comparing Good Hope to the hospital where I had my children or to the Hospital where my late brother was Head of Faculty in Canada, it wouldn't even get on the chart. The whole ambience of the place is dismal and does little to encourage anxious parents - test results are delayed extensively with no reason provided and when my granddaughter was in the special care unit she was monitored by her father?! Bring back the hospitals of the seventies when every possible measure was taken by caring concerned and committed staff to bring healthy babies into the world and ensure parents were calm relaxed and best able to cope with the complexities of post natal care.

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Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

Dear Anonymous

I am sorry that you have such a poor experience here at Good Hope Hospital. I will ensure that the Head Nurse for Maternity Services is made aware of your feedback.

It would be useful to discuss your experience with you in more detail -you could contact me via email on ann-marie.riley@heartofengland.nhs.uk or via the telephone on 0121 424 9664.

Kind regards

Ann Marie

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