"Knee Injury"

About: Horton General Hospital

I came into A&E mid morning on the Thursday and was initially greeted by a lovely receptionist who was happy and very chatty which is always a great start. I was told it was busy but still managed to see a doctor and be ex-rayed in a very good time frame I feel, so I was extremely happy with the service I received. I have been referred to a knee specialist and I am confident that the high level of service will continue.

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Story from NHS Choices

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Response from Horton General Hospital

Thank you so much for taking time to share you experience, it means a great deal to our staff to know they are highly valued. I am glad to hear that our staff took good care of you. We aim to deliver compassionate excellence at all points of our care, from the first people patients meet, like receptionists, to clinical staff. It has been an absolute joy to share your thanks with the Accident and Emergency team at the Horton General Hospital. I hope you are recovering well.

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