"A Review of Hillingdon Hosipital's Sunday..."

About: Hillingdon Hospital

Rather foolishly, I was down to my last pill of Sertraline and forgot to go to the GP beforehand to get another prescription to carry me over the next month. Not-to-worry I thought, I can search for Walk-In-Clinics on the NHS website: The closest one to me being, rather unfortunately, Hillingdon Hospital (A&E dept.). Its one of those hospitals that I never really like being in and I never know why; but decided to go seeing as it was the closest one to my whereabouts. I get added to the stream at 9am. At 9:35am a nurse sees me: Nurse: How may I help? Me: Hi, I would like a prescription for 28tabs of Sertraline. I forgot to go to my GP beforehand. Nurse: Sorry, I can't prescribe you anything and you need to see your GP. Me: My GP is based in Euston, London. Nurse: Sorry, there is nothing I can do. Me: Why was I told to wait around? Nurse: Receptionist's cannot make these decisions (despite the Nurse being literally at arms-length to the receptionist with no barrier between the two). It was only 20mins away (implying that I hadn't better things to be doing on a Sunday morning) Me: What are my options? Nurse: You can go the the pharmacy you usually go to. Me: But that's all the way in London and I am back from university Nurse: Sorry I cannot help. The fact that there was no regard towards the way I was feeling or if I was experiencing any withdrawals from a medication which is supposed to be taken daily reflected on interpersonal ignorance to a high degree. After leaving I took a cab to Hayes Town Medical Centre and received a prescription at a centre I was not even registered with. ***Hillingdon hospital; I hope you grit your teeth or cringe at the poor quality of your staff.

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Response from Hillingdon Hospital

We are very sorry to hear of the poor experience you had within the Urgent Care Centre. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this. Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve. I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the management and staff for reflection and consideration for future learning and practice improvement. If you would like to discuss your concerns further please contact the Service Manager via: Parmjitrai@nhs.net With thanks Senior Management Team.

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