"Pediatrics- A and E"

About: St Mary's Hospital (London)

We visited the A and E department twice within the same week with our three year old son. Unfortunately on both occasions I witnessed nurses being rudely spoken to/ shouted at by other patients. The nurses acted with complete professionalism and dealt with both situations very well. When taken through to the pediatric A and E department, we were seen very quickly. I felt the level of care for my son was exceptional. He was monitored carefully, spoken to with kindness and all his symptoms carefully investigated. I could not have asked for any better care for my son. Thank you to all the staff in the paediatrics A and E. I hope they know that they are very appreciated and respected by the majority as I know I certainly couldn't do the job they do and it's so wrong that they have to deal with abuse from patients when they are trying their best to help people.

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Response from St Mary's Hospital

Imperial College healthcare NHS Trust is delighted to receive your feedback following your son's attendance at A & E at St Mary's. Thank you for taking the time to share your experience of care and express your kind appreciation. Your comments are important to us and will encourage and support our busy staff. We hope your son is now better.

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