"So very unhappy with my ongoing treatment at..."

About: Southmead Hospital

An appointment was arranged by my specialist for the Urology dept in southmead but how disappointing this consultation turned out to be As patients, we rarely now get the most suitable medical treatment and advice within the NHS system compared with other European countries. If we have an operation or are prescribed medication, how often are the full long term side effects of that particular medication discussed and for good or bad, we are supposed to be thankful that we actually receive treatment. After ten years of treatment, I am not in any way thankful to this hospital for the undisclosed side effects of both my operation, and the medication which I was subsequently prescribed. Neither do I feel particularly thankful for the relentless appointments and endless waiting to see a consultant for ten minutes, and who casually tells me that my subsequent medical problems were more than likely caused by my operation and who can offer no other advice or solution. Do I not deserve a little more consideration than this or is it the case now that we are all treated the same, as numerically as our hospital numbers? If only NHS hospitals realised the tremendous upset and additional anguish a patient goes through when they know something is seriously wrong while every attempt to sort the matter with dismissive consultants always leads to a negative result and a wasted appointment whereby we leave no better informed than we started. Please.. don't do this any more. I deserve more respect than this. You wouldn’t require a patient liaison service or litigation department if you discussed with your patients the full treatment options available for their well-being as with other medical organisations.

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Response from Southmead Hospital

Dear Xantal. I am sorry to hear that you have had such a long and unsatisfactory experience at Southmead Hospital. I have passed your comments on to the Urology department so that they can reflect on and appreciate the impact their actions have had. As a trust we are focussing on the effect our behaviour and actions have on patients and to address this we have implemented iCARE. iCARE is an initiative designed to ensure that all staff recognise the effect their interaction can have and learn to understand how patients perception can be affected by their attitude and actions. Kind Regards – Steve Sykes Advice and Complaints Team

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