"My stay at CDU in University Hospital Birmingham"

About: Queen Elizabeth Hospital / Gastroenterology

(as the patient),

I was admitted to CDU recently and would like to thank the staff at CDU for all their help and kindness.

They were extremely professional and communicated well at all times. They tried to make a potentially stressful situation as pleasant as they could. They do an extremely good job in difficult circumstances and I would like them to know that their work is appreciated.

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Response from Patient Relations & Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience in our Clinical Decision Unit (CDU) at the Queen Elizabeth Hospital Birmingham. We are delighted that you had such a positive experience. Your comments have been passed onto the senior staff responsible for this service; they will ensure your feedback is shared with their team members.

It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future.

There are a number of ways you can do this, some of which are listed below;

- Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance.

- Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible.

- Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital.

For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

Update posted by lecturer (the patient)

Many thanks for your reply. I'd also like to pass on a vote of thanks to the staff at the in-patient endoscopy unit and to the consultant who carried out the procedure. They explained everything very well and helped to put me at my ease during what could easily be an unpleasant experience otherwise. Thank you very much..

Response from Patient Relations & Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Thank you so much for your further feedback regarding the In-patient Endoscopy Unit and the Consultant who carried out your procedure. It is fantastic to hear that the care you were given made you feel at ease, that is exactly the type of experience we aim to provide for our patients.

Your feedback has been forwarded to the senior staff responsible for the service, they will ensure it is shared with their team members. If you would like your feedback shared directly with the consultant who treated you please email the details to patientexperience@uhb.nhs.uk and we will ensure it is passed on.

Thank you once again for taking the time to provide feedback, it is greatly appreciated