"Excellent Callington Paramedics"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Sam & Ralph travelled to our holiday cottage in Higher Tresmorn, during the evening in June as the result of me experiencing acute chest pain which, at the time was suspected, (by DHSDirect & then a call to 111) as being angina.

Both Sam and Ralph were friendly, professional, kind and supportive throughout their visit, during the ambulance ride to Plymouth Naval Hospital and afterward whilst dropping me off in the hospital Accident Department. They also ensured my wife was fully involved and informed along the way and Sam was happy for my wife to follow in our car as he drove the ambulance the 30 odd miles to Plymouth.

In summary both Sam & Ralph are a credit not only to the South West Ambulance Service Trust but also the human race - excellent people doing an excellent job.

Sincere thanks again Sam & Ralph.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear JohnD069

Thank you for taking the time to share your experience. I hope you are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Sam and Ralph. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended?

Thank you again for providing feedback on our service.

Kind regards


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