"Would not leave a dog like that."

About: The Royal Liverpool University Hospital

Had to take my wife to the Royal , with severe tummy pains, got there at 10pm and was seen by a doctor at 5am....this was the 3rd time she had been with the same problem...both times before she had been sent home with painkillers....10 min after we came in a nurse took the wifes temp and blood presure......since been told this is the norm to meet targets...ie it looks like you have been seen after 10 mins.....it was a good job that i was with her as i was able to get her water....felt sorry for the people left on trollys who could not help themselves ...now this was not a weekend but a Weds....got admitted at 6am and told she would have a gallbladder op that day, also told nil by mouth due to op........At 7pm that night she was told that the op had been cancelled until the next morning. Would i go here again...i dont think so.

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Response from The Royal Liverpool University Hospital

Thank you for your comment. We are sorry to hear that you and your wife didn't have a good experience. We would like to find out more from you so we can investigate your concerns properly - we need to speak to you or your wife in order for us to do that. If you would like to contact the PALs team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. We hope to hear from you. Thanks.