"After care"

About: Royal Preston Hospital

My husband had excellent care on ward 12 and 11. Ward 11 needed his bed. action taken. My husband was disconnected from his mobile unit. Then put in a family room and left for 2hrs. by this time not feeling very comfortable. He was then moved to ward 10 still disconnected.. he arrived at approx 5.30pm. I visited at 600pm no sign of any nurses. Time moved on and the needle in my husbands arm came out. He rang the buzzer for help. A trainee nurse came and said she was not allowed to do what was required. Shortly after another nurse came and dressed where the needle should of been put back in. time went on and the end of vising bell was rang just after 8. I wanted to speak to a nurse but yet a gain no sign of one. I drove home concerned re the care my husband was not getting. I text my husband had he been seen to. No he replied. Was now after 9 pm. I decided to ring the ward as i was concerned. The hospital telephone rang for 15 mins, before it was answered. The head nurse answered and i told her re the above, she replied ring back in 20 mins its staff change over. I said no my husband needs seeing now as his urine bag was filling too. I said i would be putting an official complaint in. I then was asked my husbands name then in .10 mins later i got a text from my husband he had been seen and was going to sleep. is this due to short staff or communication between each ward.

Story from NHS Choices


Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback, which has been shared with senior staff in the area concerned. Please accept our apologies for your husband's experience and for the distress and anxiety caused as a result of it. Should you feel it would be welcome to discuss the matter in person, please do not hesitate to contact our Customer Care Department on 01772 522521,

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Response from Royal Preston Hospital

Thank you for your feedback, which has been shared with senior nurses in the area concerned. We're sorry to hear of your husband's experience and would welcome the opportunity to speak to you both if you feel that would be helpful. If that's the case, can I ask you to please make contact with the Customer Care Department on 01772 522521.

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