"Exceptional Care and Support"

About: Blyth Community Hospital

My father, Colin Thornton recently spent approximately 8 weeks in Ward 3 suffering from a brain tumour which was diagnosed as terminal. During that time, he was treated with the utmost kindness and dignity from an extremely caring staff. Their dedication and professionalism is a credit to the ward management and whilst it is difficult to single out individuals, I must make special mention of the people who impressed my family most. - the Doctor, two Sisters and last but by no means least, the Nurse who took extra special care of my father during his time on this ward, and myself and my wife at the time of my fathers death. Thank you for all your exceptional help and support. Ernie Thornton.

Story from NHS Choices


Response from Blyth Community Hospital

Dear Ernie, I am so sorry to hear about the loss of your father, please accept my sincere condolences at this painful time. I will be totally honest, your beautifully written and kind feedback was very emotional to read. It is so comforting to know that your father received such an exceptional level of care from the team on ward 3 during his final weeks. I believe when see people who are very sick, frightened and vulnerable, we have a special purpose in healthcare and a much deeper challenge to earn their trust, ease their anxiety and create the healing environment they need - whilst this is true for all our patients, it is particularly important to get right at the end of life. I was so pleased to learn that you and your family felt not only well “cared for” on ward 3 but also “cared about”. Thank you taking the time to let the team know just how much this has meant to you. I know Joyce, the ward manager, is very proud of her team and I know she will make sure that they get to read your very special words when I pass them on. Please take good care of yourself and the rest of your family and let us know if there is anything we can do. My very best wishes. Annie Laverty

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