"Nearly every visit to derby city ..."

About: Royal Derby Hospital

(as the patient),

What I liked

Nearly every visit to derby city general has been exceptionally good and i really would not like to go anywhere else if i have to go to hospital, these comments are solely based on my recent visit and i must add that every other stay/visit to this hospital has been outstanding especially the labour and maternity department.

I was recently an outpatient and had to have scans and tests etc and was treated well, the waiting time was minimal and all the staff were great.

I was admitted for day surgery and the nurses amd staff were lovely especially the volunteer workers, the anaesthetist and staff were wonderful and talked me through every step.... in and out in 8 hours..great

What could be improved

I was admitted to day case surgery and was quite shocked that it felt very much like a conveyor belt system, right up until surgery i was in the waiting room basically, i have had day surgery before and did get a bed which made it easier to relax before the operation, none of the staff were informing me of how long there was to wait and what would happen and i was very unsure and nervous!

However i do realise that if you want to go home on the same day the system has to work like this.

The follow up appointment for my results (which i was dreading for weeks beforehand) was extremely unsettling, the lady consultant/surgeon was running late that day but i dont feel that should be an excuse to give you your results in no more than 20 seconds, seriously! no oportunity to ask anything at all, she basically came in said "hello" she stated my results were fine, quickly looked at my wound then said "thats fine,you can go now, goodbye" !! and whilst saying this she was vertually out of the room, i did have queries and questions but felt i could not ask as she was going!

It was terrible and very insulting, i had suffered mentally for weeks in worry and felt that i was not seen as a patient with feelings or intelligance.

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