"The pre-op treatment was efficient ..."

About: Queen's Medical Centre

(as the patient),

What I liked

The pre-op treatment was efficient and pleasant; post-op likewise.

What could be improved

I had to wait 19 weeks for a consultant appointment, and found it impossible to get an accurate idea of how long I would have to wait for the consultation. I would have valued some contact to confirm progress in the meantime, and to get reassurance of my existence in the system.

Anything else?

On the day of the operation I had to arrive at 07.30 and waited until mid-day before going to theatre. I understood I was 2nd in the queue, which was hard to comprehend, and eventually had to stay overnight. The waiting seemed endless and unnecessary with better pre-planning.

(receive is spelt wrongly!)

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Response from Queen's Medical Centre

Dear Sir/Madame

Thank you for your feedback. You have raised some concerning issues relating to waiting times and patient care at our hospital. Could you please contact us on 0115 970 9975 to let us know the nature of your operation so we can look into this matter further.

Many thanks

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