"Fractured care"

About: Torbay Hospital

After multiple fractures to my foot in August 2013, a catalogue of delays and errors means that I am still sitting awaiting a fusion, in constant crippling pain ! Being held by my toes on the night of the injury whilst in A&E started the rot, and delays to urgent scans, no x rays for 6 months from the date of injury, no consistency of medical staff at appointments and other disasters have left me still in a walking boot, constant crippling pain, a deformed foot, and on a cocktail of medication just to cope with the pain. I have hardly slept in weeks, and I have no date yet for the operation. I e mailed PALS on 23rd June, and received an email the next morning stating that they would endeavour to ring me that day....... I am still waiting !

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experiences and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. I apreciate you have already contacted the PALS Service but would apreciate it if, you would re contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon Healthcare NHS Foundation Trust.

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