About: Royal Stoke University Hospital

(as the patient),

What I liked


What could be improved

Attitude towards patients, when staying and manner at times you are spoken to on the phone.

The time between appointments - 3 months from MRI to follow up seems incomprehensible

Anything else?

1 On one occasion when kept over night the in neurology nurses paid little attention to patients and wards were far from clean!

Having attended neurology for some time I was suddenly missed off the books for over 2 years -

2. I attended for a hysterectomy which was later proven to be misdiagnosed and should not have been carried out.

3. Back in early december I had MRI - a follow up appointment was going to be over 8 weeks and then now has been put off for a further 5 weeks. When enquiring as to why this had happened the only excuse was that the doctor was on annual leave. Surely this should have all been known when the first appointment was sent out & another doctor given this appointment to deal with. As you will already have gathered I see little if anything to complement the hospital on. I hope that these problems can be soon rectified so that other patients don't have to suffer similar experiences

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