"numerous wards and complications"

About: Russells Hall Hospital

My mother was admitted in March 2014 for a stroke. Ward A4 staff were excellent,. She was then transfererred to A3 whilst a care package was put in place after having a nephrostomy. She went off her legs on this ward completely. She was sent home with a care package and was home for two days before there were complications and she was sent back to hospital. She was then admitted to B5 who were very good. She was then transferred to B4 who forced my mother to move into a Nursing home with 24 hr care. On transfer the home had not been given information on how to monitor the nephrostomy properly by hosital staff. In less than two weeks i visited my mother at the home and I myself noticed the tubes from the nrphrosotmy hangin out. It then took thirteen hours for an ambulance to collect admitted back to hospital. I truly feel that if the home had been given the correct information the nephrosotmy would have been monitored more closely. I then telephoned the hosptial and was told she was currently back in theatre having the procedure carried out to reinstate the tubes. On visitng that evening it turned out the procedure had not been carried out. Why on earth were we lied to? It also took over three months to get notes transferred from Sandwell hospital to Russells Hall for cancer treatment undertaken previously. I was then told the nephrosotmy procedure woudl be reviewed yet again. It still four days on has not been carried out with no information whatsoever. I caame onto the ward and asked for information the nursing staff never have any information to give me. I am really annoyed with the way we as a family have been treated. i would not recommend the hospital to anyone else.

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Response from Russells Hall Hospital

Thank you for taking the time to comment on our services. We do aim to offer our patients and we are sorry if we have fallen short of those standards on this occasion. Once a patient is medically fit and ready to leave hospital, their needs following discharge will be assessed doctors, nurses, therapists and other healthcare professionals. They will form a professional opinion as to whether it is in the patient’s best interest to return to their own home as normal, or if they need additional support. It is ultimately, however, the decision of the patient (or their family in certain circumstances) as to whether they choose to accept this recommendation. Although we may strongly recommend that a patient move into a nursing home, we would never ‘force’ a patient to do this, and we are sorry if you felt that this decision was made for you. Once a patient is transferred to a nursing home, it is normal procedure for detailed information about that patient’s care to be passed on to the staff working at the home. It is clear from your comments that, on this occasion, we did not do this and that the needs of your mother were not properly communicated. We can only apologise for the distress and worry this may have caused you, your mother and your family. This issue has been passed on to the lead nurse of the ward your mother stayed on, and she has reinforced the importance of good communication on discharge with all members of her team. We are please, however, that you were impressed by the care your mother received on wards A4 and B5 and have passed these comments on to the teams involved. If you still have concerns about your mother’s nephrostomy procedure, we would urge you to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510. The team can then review your mother’s medical notes and look into the issues you have raised further.

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