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A big thank you

Story from nhs.uk

"A big thank you"

About: Epsom Hospital

I feel I have to write really to say thank you mainly to the doctors on A and E at Epsom. My partner attended A and E today with kidney pain ? infection. And although from a confidentially point of view with the check in system, and no announcements on waiting times, the care my partner received from the doctors (not the nursing staff who barely acknowledged us) was exemplary. The 2 doctor's that were on were polite, helpful, approachable, and friendly I didn't get their names but it was at approx 13.30 to 15.30 2nd July, one of them made us both a cup of tea and the other was very reassuring. They are a credit to your hospital and both but us at ease. Could you pass on a big thank you to these 2 doctors from myself and my partner. Kind regards

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Responses

Response from Epsom Hospital 9 years ago
Epsom Hospital

Submitted on 11/08/2014 at 18:20
Published on nhs.uk on 12/08/2014 at 04:00

Thank you very much for your feedback. We are delighted to hear that the care your partner received from our doctors was so positive. We will certainly pass your praise onto the two doctors in question. However, I am concerned to hear your thoughts on the nursing staff and confidentiality, and would like to thank you for bringing these matters to our attention. Please be assured that we will pass this feedback onto the team too. Dr Ruth Charlton, Deputy Chief Executive and Joint Medical Director

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