"An amazing example of the NHS service!"

About: Princess Alexandra Hospital (Harlow)

Ellie allman. I've had a worrying and stressful day and was concerned I may be having a miscarriage, the midwifes was amazing! Respectful and involved me in every decision. They explained everything to me until I understood exactly. Luckily, i wasn't having a miscarriage. I can honestly say even thought the department was exstreamly busy they done every test and more to ensure I was able to leave the hospital and them be confident that I would be okay. I was never made to feel like a pain, I can honestly say they made this stressful day a whole lot easier. And I'm now more confident than ever that I'm having my baby at the hospital the midwifes deserve so much credit for their time and care they give to all patients. X

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Response from Princess Alexandra Hospital

Dear Ellie, Your comments define much of what we strive to achieve every day in Women's Services. I particularly liked your description of our midwives being respectful and involving you in every decision, these are the values and behaviours we expect as part of our standards framework and our promise to you, and so it affirms that we are taking our organisation in the right direction and have the right ingredients in place to achieve the highest standards of care. Thank you for describing such confidence in our teams in Women's Services and of course please do not hesitate to get in touch if you ever feel there is anything, or any way in which we can further assure you or assist. The Maternity Services Helpline is on 01279 827286.

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