"Waiting in ACU"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted via NHS Choices
On the 30th June, My GP had sent me to the ACU to check out if i had a blood clot in my arm due to swelling. We arrived at the hospital around 4.30 pm. I was sent there as I have just finished treatment for a blood clot 2 weeks ago as i had one behind my knee. I have also just had surgery on my arm due to a frozen shoulder. When on arrival I was seen by a nurse and observations done, Nurses had trouble getting blood from me and was told I will have to wait for the doctor to take the blood sample from me. During my time there I was asking for morphine due to the extreme pain in by arm from the surgery I had on the 19th June. I was told that the doctor would have to prescribe this and have to wait. I had lost count how many times I had kept asking and kept going to the nurses station. I as in so much pain, i was crying as i couldn't take anymore. 5 hours later I was giving pain relief. When I finally saw a doctor around 11,30 the doctor didn't even listening to what i was saying. I was giving information with dates etc and the doctor just repeating it back to me and writing it down the wrong way. What is the point of going somewhere where there is suppose to be care and compassion. There is no quality of care what so ever. This is and will be the last time I go to this hospital as last night was the final straw for me. Fracture clinic is always running over time and patients are waiting hours, then you go on the urgent waiting list for surgery and still waiting months and expected to cope with serve pain. The whole NHS system stinks and needs to start thinking about the needs of patients and listen to them.