"Second stay in hospital in three weeks."

About: Leicester Royal Infirmary

My mum was in ward 31 for two weeks, the staff were lovely, very caring and looked after her very well. She was readmitted 4 days later with a water infection. The ambulance crew were really nice. She was admitted to ward 33 this time. The nurses and the Health Care workers were so very caring and kind even though they were extremely busy. If my Mum had paid private she could not have got better care, nothing was too much trouble. They had got time for everybody. The only one thing I have got to complain about is the discharge arrangements. My mum is a bed patient because of a bed sore, she was kept waiting 5 hours, then at 9o,clock they decided not to move her as it was too late. The nurses and doctors do a wonderful job working very long hours under great pressure. Thankyou. Kind regards J. Green

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Leicester Royal Infirmary

Dear J. Green Thank you for taking the time to leave your really kind comments. We are so pleased that you and your mother found the care to be of a good standard. We do aim to ensure our patients feel valued and this very much appears to reflect your mother’s visit. We are sorry to learn of the discharge arrangements. We would be very happy to look into this further. If you would like us to, please email communications@uhl-tr.nhs.uk with as much information as you can, such as your name, address, date of birth, and the name of your consultant. Thank you again for your feedback, it is much appreciated. Wishing you and your mother well in her recovery. Kind regards, Communications Team Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful