"How not to spend a Saturday afternoon!"

About: Berwick Infirmary

On Saturday the 28th June, I slammed my van door on my third finger right hand and was directed to Berwick Infirmary by NHS24. The receptionist was quick to process me and I only had to wait a few minutes to see a nurse. She sent me to x-ray after her initial examination. I was dealt with very quickly at x-ray and sent back to the nurse. The nurse wasted no time in dressing the wound and sending me on my way. The whole process took no more than 30 minutes. Brilliant! Terrific! 10 out of 10. William

Story from NHS Choices

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Response from Berwick Infirmary

Dear William, That sounded painful - hope your hand is healing well. I am delighted that the team took such great care of you at Berwick Infirmary. Can I thank you for taking the time to share your story with us. Our staff know how important it is to provide care that is coordinated, efficient and effective. I know how pleased they will be to know that they got this exactly right for you. Your 10 out of 10 rating will mean a lot too! With best wishes and thanks, Annie

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