"Hearing Aid Re-assessment"

About: Musgrove Park Hospital

Having problems with the ear piece of my aid so asked if it I could have an 'open-ear' version. Initially told they were not available on NHS. I pointed out the NHS site says they are. Grudgingly it was agreed I would be considered for an exchange of aid. Told I would be sent an appointment. Didn't get one so 'phoned - I am on a waiting list for an appointment - will be around 3 months or more before I am sent an appointment! Given I have never been re-tested or reviewed since I had them, over 3 years ago perhaps a speedier appointment could be expected.

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Response from Musgrove Park Hospital

I have just read your comments and I am sorry to read about your experience trying to access an appointment at Musgrove Park Hospital. If you would like to discuss this further then please contact the Patient Advice & Liaison Service (PALS) at Musgrove Park Hospital and speak to one of our PALS Officers. Please telephone: 01823 343536 or e-mail the team: pals@tst.nhs.uk Lucille Hoose. PALS & Complaints Lead

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