"Lack of respect, dangerous, rude and common staff"

About: Queen's Hospital (Romford)

Went to A & E with a 45% pneumothorax (which I didn't know) and was told on arrival by ambulance to wait for 7 hours in the waiting room. This was after them having seen the x-ray confirming diagnosis. Wasn't told what was wrong with me so I went home thinking it can't be that serious (asthma perhaps) and as it was 4am, I couldn't stay awake. Phoned the next day to ask what the x-ray showed and they said I needed to go in urgently, when I got there they told me it was a pneumothorax and I was treated shortly after. Many more problems after that, but Queens A & E is a place I would avoid like the plague if at all possible. Rude staff who showed no respect during a serious and very distressing time.

Story from NHS Choices

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Response from Queen's Hospital

Thank you for your comment. I am very sorry to hear about this. I’m concerned about your experience and that our staff were rude to you. This is not acceptable, but to be able to look into this further for you, I require more information. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely Flo Panel-Coates Chief Nurse

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