"Haemostasis & Thrombosis Clinic"

About: Leicester Royal Infirmary

I have now visited this clinic twice in March and April of 2014. The administrative and secretarial staff are extremely efficient, organised and friendly. They are very thorough when checking in patients and are excellent at making sure that your hospital records are maintained and up to date. Was seen bang on my appointment time. The associate specialist doctor and senior sister were both present in the appointment and both used appropriate language that I understood to help me better understand my condition and treatment. The health care assistant who took my blood was friendly and competent and all of the infection control policies were followed. Very Impressed

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Response from Leicester Royal Infirmary

Dear Jake Thank you for your really kind words. We’re delighted to learn that you found the administrative and secretarial staff to be so good - often they don’t receive praise so that’s great. Being seen on time is always our aim so it’s also great that this was the case upon your visit. The care you received from the doctor, health care assistant and senior sister very much reflects our values too. Thank you again – we hope you are well. Sincerely, Communications Team Leicester’s Hospitals

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