"Lack of access for a disabled patient"

About: Hospital Of St Cross (Rugby)

I was disappointed to hear from my Dad and his carer that his eye scan couldn't be done yesterday because he was unable to transfer from his wheelchair to the swivel chair in the eye clinic. Surely macular degeneration is a disease generally found in older people who have an increased likelihood of mobility problems. Why are you not set up to manage people who need assessment whilst remaining in their wheelchair? Last time we managed to raise his seating position with cushions. Why not this time? A recommendation to see him in 3 months seems futile - why do you think his mobility will change? I am sure it won't improve but maybe you can assess his mobility better than his vision?

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Response from Hospital Of St Cross

Thank you for providing feedback on the recent appointment of your father at the Macular Unit at the Hospital of St Cross in June 2014. I am very sorry to learn of your disappointment with the service due to your father’s restricted mobility and our inability to manage this. I have spoken with the team and they inform me that wheelchair bound patient shouldn’t present a problem as they can allow for this. And indeed you mention that this was the case at a previous visit. The date of the visit is listed as June 2014 and as the team at St Cross see around 70 patients a day it is difficult to be more exact with our response. We would very much welcome the opportunity to look into and discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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