"I could not have asked for better"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I have a long term back problem and, through pain, I collapsed in a supermarket and couldn't get up again. The staff there called me an ambulance (I understand why but I was very embarrassed) and the crew arrived really quickly. From the moment they approached me they were friendly yet professional & they put me at ease instantly.

The crew were a lady with long dark haired, tied back in a ponytail (she was the driver) and a guy with short grey hair (he was the paramedic). This took place at around midday on Friday May 2nd in Asda.

They ascertained what was happening very quickly and I was really made to feel like I was in control of the situation. My opinion was sought & valued, I was spoken to at an appropriate level (neither over my head nor patronising) and they even managed to get me laughing, despite being in a lot of pain. I felt awful wasting the time of an ambulance, because this was an exacerbation of an LTC, I wasn't dying. The team were lovely and both reassured me that I wasn't wasting anyone's time, which was really kind. They made sure I was as comfortable as possible and I was really impressed with the paramedic's knowledge & approach.

I'd like to say thank you to them both for a fantastic service and a very warm and kind attitude. I could not have asked for better - thank you to you both xx

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear PumpkinDog

Thank you for taking the time to share your experience. I hope you are fellinf much better.

It is always rewarding to hear that our staff are continuing to provide excellent care to our

patients when they need us most.

I would like to pass your kind comments onto the crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the address of the ASDA that the ambulance attended? This would allow me to identify both crew members.

Thank you again for providing feedback on our service.

Kind regards


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