"Very rude registrar."

About: The Royal Victoria Infirmary

Was sent to RVI, via GP, as very unwell 27/06/2014. Was seen by junior doctor,who was very nice and understanding. I was then seen by the very rude surgical registrar, who was abrupt, rude, patronising. Well let me tell you Mr, you had no call to say i had been seen by this doctor that doctor and another, if i was sorted correctly then i would not be in and out.You spoke to me like dirt from the minute you met me how dare you judge me you do not no me. Yes this time i had to defend myself as i am fed up with been spoken to like muck i spoke back to you the way you spoke to me you did not like this, i told you i was unhappy to see you as you were very rude and i wanted to see your boss, you left the bay and made some snide remarks to your colleague, one rule for you!! and the patients need,s to keep quiet, well not this time, i have done nothing wrong. You also said you do not need an operation let me say this i never said i did, you jumped down my throat the minute you seen me. The care and treatment was disgraceful, as i did not get any. One last thing treat your patients with more care and just try and not judge and be more understanding, as mistakes have been made before.

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your comments on NHS Choices. We are very disappointed to hear that your experience did not meet with the standard of care that we expect our staff to provide. As your posting is anonymous, we are unable to look into the issues you have raised in more detail. We would be very keen to do this and would therefore appreciate it if you would contact Mr M Graham, Directorate Manager on 0191 233 6161 as soon as possible. Alternatively, please feel free to contact Mr Paul Anderson, Patient Relations Manager or a member of his team on 0191 223 1382.

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