"1st visit to Hospital (outpatients)"

About: Basildon University Hospital

Very impressed by various staff, starting with Outpatients booking in, The ladies were very bright and cheerful and gave clear directions, giving a good impression. The Cashier's Office Very helpful, the lady came over interested in helping us. We didn't feel intimidated Outpatient’s clinic Staff managed to keep tabs on me when I was sent from consultant to research nurse to the Phlebotomists who didn't give up and finally found my blood. Fitted in to another consultant who sent me to the Spirometry and sleep test dept. And for finding us a wheelchair Respiratory Department These were extra tests when they had finished for the afternoon.My thanks to the pulmonary manager who took my blood, and listened to my Navy stories. The nurse who ran the tests for her encouragement. My impression was everyone was trying to be helpful and interested in helping us Well done to all

Story from NHS Choices

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Response from Basildon University Hospital

We are pleased that your recent experience of care during your Neurology appointment at Basildon and Thurrock University Hospitals NHS Foundation Trust was a good one. We will forward on your kind words to the staff that you have identified and I'm sure they will be grateful for your comments. Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful