"Chronic Back Pain, Arm numbness, feverish & nausea"

About: Royal Blackburn Hospital

Following being extremely stiff an unable to get out of bed since Sunday I had originally visited Accrington hospital in hope of some pain relief and help, after waiting 2hrs I was fobbed off quickly with diazepam and a strong mixture of paracetamol and dihydrocodeine and told if I wanted further action to go Blackburn hospital, taking into account I am only 23 this pain has never been given a real diagnosis and after 5yrs of two an fro to doctors physios, chiropractors and acupuncturists you'd think that someone would think there might be an underlying cause....on Tuesday after becoming extremely hot nauseous and having pretty much no relief I was encouraged by my family to go to a&e but this time at Blackburn, so I did after seeing the nurses who I stress where extremely helpful and friendly told me I definitely needed a scan, so things seemed to be looking up....however after a 3 an half hour wait I was finally seen by a doctor to be told there was nothing they could do for me, giving me no other option but to go home in agony. Shame is if id have broken something I would of been sent for an xray....but as all my extreme agony was muscle related I was once again fobbed off. I am highly distressed with the pain and how I've been treated...when all I wanted was help

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Response from Royal Blackburn Hospital

Thank you for sharing your feedback with us. We are very sorry that your recent experience with us wasn't what you expected, we always strive to deliver safe, personal & effective care. If you would like to discuss your concerns with us further please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns.

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