"Total lack of empathy, compassion & communication"

About: Diana, Princess Of Wales Hospital

My 86 years old father was transferred to Grimsby from Scunthorpe following a major stroke. Since being at Grimsby his condition has deteriorated day by day. The only way we have been able to get information is by kicking up a fuss. We have been told diametrically opposed things by the consultant, registrar & junior doctors. The ward has so many staff that you don't see the same ones two days running & there appears to be little if any passing on of information between them. The nursing staff don't seem to actually look at their patients. My father had red sire eyes that had to be pointed out to them. He's unable to swallow & his lips wet stuck together & when this was mentioned the staff seemed surprised that there wasn't a lip & mouth cleaning kit on his bedside. his visitors are using the kit & putting Vaseline on his dry. peeling lips & nose which is sore from an NG tube but no one seems to notice or care I just find every aspect of his care woefully inadequate..

Story from NHS Choices

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Response from Diana, Princess Of Wales Hospital

Hello, I'm very sorry to hear about your experience. Please can I ask you to contact one of our matrons, Dawn Ojadi, so that we can look into this properly? You can contact Dawn on 01472 874111 extension 3556 or email dawn.ojadi@nhs.net Many thanks, Sarah Mainprize

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