"avoid ward 9"

About: Wexham Park Hospital

I was admitted to ward 9 and was lucky enough to get a side room. Ward 9 is the respritary unit. Getting medication is very difficult. I had really painful indigestion and 2 hours after asking for gaviston I had managed to burp a bit and get some milk. I cannot breathe without my medication and it takes a new hour to kick in. This morning I woke to no water and could not take tablets. Eventually some came but as it is a very hot day it was empty by lunch, and it has just been refilled, 8 hours later , I asked for ventolin early this afternoon and am still waiting . Apparently I need to be out of breathe and incontinent - problem is I have no pads left so I had to ask for some they are much too small but what else canI do ? I was told at 11.00 this morning that the cannula will be taken out the back of hand today - still waiting a d it's 9.30pm. Yesterday the last hot drink was saved at 5.30 today it was at 3.00 when I moaned a stroppy woman asked why i had 2 empty cups - coz they have neen sitting there all afternoon! I am really happy to be going home tomorrow where tap water and my medication are available a d where the kettle works!!

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Response from Wexham Park Hospital

Dear Kez Thank you for taking the time to leave feedback on your stay on Ward 9. I am very sorry that you had a poor experience. I understand that Kim Lawler, Lead Nurse came and discussed your concerns with you directly on Thursday. I also understand there may have been some confusion as you were away from the ward at times when some of the drinks rounds were served. Kim has taken action, where necessary, to ensure this does not happen again. I hope this ensured that you had an improved experience on your last evening with us. I hope you are continuing to recover well at home Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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