"Fed up of trying to contact maternity unit"

About: North Middlesex Hospital

It's not the staff, it's the channels of communication that fail hugely. I can honestly say I am getting *so* tired of never getting through to the maternity unit when I need to talk to someone. The first time it was to cancel an appointment (no answer anywhere). I wrote in the end via snail mail. The next time it was to make an appointment - again I had to write in. This time I needed to speak to someone because I was expecting a letter through the post for an appointment which never came. They did call to verbally tell me on the phone a week back but I wanted to speak to someone (anyone, a receptionist is fine) to make sure I have the right date, time, place. I cannot for the life of me get through. The only way to contact anyone is via letter. The midwives email constantly bounces because the inbox is full. No one picks up the phone. It's very tiresome, especially when you work full time and can't sit on the phone and listen to it ringing for ten minutes at a time. If it carries on I will make an official complaint to someone. It's not good enough.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from North Middlesex Hospital

Thank you for your feedback, I understand how frustrating this must be and will ensure these issues are resolved. I am the Head of Midwifery, please contact meredith.deane@nhs.net or northmid.headofmidwifery@nhs.net and I will confirm your appointment for you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful