"Problem with diabetic department communication"

About: Royal Alexandra Hospital / General Medicine Vale of Leven General Hospital / General Medicine

(as the patient),

I have been telephoning the Diabetic Department at the Vale Of Leven hospital for nearly a week now but still no joy at getting through I then managed to speak with someone and was told there is no cover currently at the vale due to the regular DSN being on long term sick and that I should call Paisley RAH to which I found the nurse very un helpful I then tried to see if I could get anyone at the vale and who ever has changed the answer machine is very abrupt and I would suggest better information be put n this answer machine so patients no who to call, the department needs cover if there is no one there as the department in paisley do not know what they are dealing with and also better communication also

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Response from Greater Glasgow & Clyde NHS

Dear Waterloo

Thank you for taking the time and trouble to provide your feedback.

Your comments have been passed on to the relevant service manager for their review.

We will revert to you with further details should those be provided to us.

Kind Regards

  • waterloo thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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