"Getting Better"

About: Royal Stoke University Hospital

I first came into contact with UHNS about 5 years about 5 years ago when I was shocked at the considerable delays experienced in arranged appointments and at the autocracy demonstrated towards the patients who were threatened on every wall concerning verbal abuse (no definition given). As a cancer patient I have had numerous outpatient appointments over the last 5 years and I have seen a dramatic improvement in both efficiency and attitude toward patients which I hope will continue.

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Response from Senior Communications Officer, Communications, University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking time to comment, we are glad that you feel we have improved, we do strive to provide excellent service and care at UHNS.

Our PALS team will be more than happy to look into any issues you may have regarding your visit to our hospital.

The contact details for the team are as follows:

Telephone: 01782 676450 or 01782 676455 or email: patient.advice@uhns.nhs.uk

Kind regards