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Massive Improvemnets

Story from nhs.uk

"Massive Improvemnets"

About: Royal Preston Hospital

I have been a patient at RPH since 2006. I noticed massive improvements to the Medical Assessment Unit and the discharge procedure. We are so lucky to have RPH, great facilities, outstanding Consultants and brilliant nurses. Its a shame that there is little space for expansion. Without the help of my doctor and consultant and their respective teams I would not be alive to-day.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 11 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 02/07/2014 at 15:34
Published on Care Opinion at 16:59

Thank you so much for your very positive feedback. Despite the MAU being a very busy clinical area, staff do their utmost to ensure that patients receive a high standard of care, and it is very pleasing to hear of your experience; please be assured that it has been shared with the staff concerned.

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Response from Royal Preston Hospital 10 years ago
Royal Preston Hospital

Submitted on 08/07/2014 at 09:32
Published on nhs.uk on 09/07/2014 at 04:00

Thank you very much for your feedback.; please be assured that your comments have been shared with staff. As you know, the Medical Assessment Unit is a very busy clinical area and staff have worked hard to improve the experience of patients being cared for in that area; it's very positive to hear of the impact that's had on our patients.

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