"Dreadful hospital, terrible staff, rude and..."

Had an appointment at the audiology department for my young daughter, who was anxious about having her appointment in the first place, when I arrived at the reception, I was made to feel like an annoyance, as I was disrupting their conversation about the latest fashion trends! Once They registered me I was kept waiting for over 2 hours until eventually I asked someone how long it would take, to which the answer was everyone had gone home. I was devastated as no one had told me this before they had left. The receptionists left without seeing to me or telling me anything, while I was waiting all they were doing was chatting amongst each other and practicing their make up. I now have to go through the headache of this all over again.